We have a long track-record of providing exemplary service, secure packaging and speedy fulfillment, with 100% postive feedback from over 4,400 satisfied customers.
We ship to the United States only.
We only ship to Billing Addresses (or AFK for in-store pickup).
If you place an order with a credit card that does not provide address verification your order will be cancelled. Exception: Payments with seller guarantees and on-device verification, like Apple Pay.
We do not ship to international "freight forwarders" or process orders for payments originating from outside of the United States.
We're open 7 days a week (excluding holidays) and typically process orders within 24 hours. (Record Store Day order processing may take a few days longer)
USPS, our shipping carrier, typically picks up shipments Monday through Saturday. They do not pick up shipments on Sundays or holidays. Our shipping duration estimate begins when USPS picks up your shipment from us.
Our shipping fee is a flat rate of $5.99 per shipment (all you can spin!), which in the case of vinyl, includes the cost of a world-class Whiplash mailer, or a secure vendor box with off-sets on all sides, and bubble wrap or flats to tightly secure the contents. For oversized products there may be an additional shipping fee, which we'll disclose in advance.
We use USPS Media Mail, with tracking, as our exclusive shipping service. The shipping duration will vary based on your distance from Southeastern Virginia, with some local customers seeing delivery within 1-2 business days and West coast customers typically within 5-6 business days. (Alaska, Hawaii and APO/FPO may be longer)
We are not responsible for stolen packages and are not able to refund you for your purchase if your package was stolen after delivery, as confirmed by USPS tracking.
Combining Shipments:
If, in one order, you order preorder products with differing release dates, or a mixture of preorder products and in-stock products, your shipment will be held until the last preorder arrives. The only way to avoid this is to place separate orders for each preorder and each group of in-stock products.
About Preorders:
USPS typically picks up preorder shipments from us the day prior to release, which in the case of vinyl, is usually Thursday afternoon. Sometimes (rarely) we don't receive the product until the release date, in which case we'll do our best to get it rolling to you that day. Sometimes (rarely) there are last minute allocations from vendors that limit our access to the product you ordered. If that happens, we'll notify you via email as soon as we find out and give you the option to cancel your order or wait while we attempt to track one down for you from another distributor.
About Condition:
If not otherwise stated on the product page, new product packaging should be assumed to be in "near mint" condition. That means there may be a minor issues with the jacket like a hairline crease, light ringwear or a small bumped corner, but overall it appears in excellent condition. As near mint describes the jacket only, the shrinkrap, factory polybag or hype sticker may have shelf wear. If there's any major jacket damage, like a heavy crease, large bump, split seam, or tear we will disclose that on the product page.
As an indie store, we store products in a brick & mortar environment and sometimes products absorb light handling wear from local shoppers. (We display all vinyl in poly sleeves so this is rare) If, when we pull your vinyl from the bins, we see anything that drops product condition below near mint, we'll send you an email with details, giving you an option to either release the order or cancel it. If we find a CD jewel case is cracked upon pulling it from the bins we'll include an uncracked outer case with your shipment.
Split seams sometimes occur during transit (although we always try to pack shipments tightly to avoid this). We can't guarantee this won't happen, but in our experience it's rare. If you'd like us to take your record out of the jacket and package it in a separate sleeve, we would be glad to do this to further prevent the chance of a split seam. (Just respond to our order confirmation email) That said, the product then becomes in "opened" status which means it can only be returned if found to be defective and can be returned only for an exact replacement.
You are in good hands! On the rare chance something goes wrong we'll do our best to make it right. As a reminder, we have a long track-record of providing exemplary service, secure packaging and speedy fulfillment, with 100% postive feedback from thousands of customers. Thank you for supporting indie retail!